Personal care
Support with the things that make a day possible, delivered with dignity and without rushing. Every package starts with an assessment at home and a written plan you agree before anything begins.
Is this you?
Hands-on support with washing, dressing and the parts of a day that have become difficult.
Someone finding daily routines harder
Washing, dressing or getting up have become the difficult part of the day, and a family member is quietly filling the gap.
Families arranging support for a relative
You want the help to feel like help, not a rota of strangers arriving at different times.
Councils and ICBs commissioning packages
You need a provider that evidences its care properly and answers the phone when something changes.
What you get
- Washing, dressing and personal hygiene
- Continence and mobility support
- Medication support and prompts
- Meal preparation and nutrition
How personal care visits actually run
Personal care is the hands-on part of the day: getting up, washing, dressing, using the toilet, and taking medication. Visits are timed around the person's routine rather than a round that suits the office. The same small team is rostered wherever the rota allows, so the person is not meeting a stranger at 7am.
- Morning and evening calls as standard; extra visits when the plan needs them
- Support written into the plan — not left to the carer's judgement on the doorstep
- Medication prompts and support, recorded at the visit
- A named coordinator you can reach when something changes
What we need before the first visit
Nothing starts on a handshake. We visit at home, write down what good looks like for this person, and you sign the plan. If a council or ICB is funding the package, we match the plan to what has been commissioned so the two do not drift apart in week one.
- A free assessment in the home, at a time that suits you
- Risks, mobility and medication reviewed before anyone is sent
- Named carers introduced before they arrive for a first shift
- A written start date, not 'as soon as we can'
Four steps to care starting
- Step 01
Enquiry
Tell us what is happening. One conversation, no obligation.
- Step 02
Assessment
We visit at home to understand the person, routine and risks.
- Step 03
Care plan
A written plan you agree to, with named carers and a schedule.
- Step 04
Care starts
Support begins, and the plan is reviewed as needs change.
Related services
Pages that usually sit next to this one — so you are not hunting the menu.
- Domiciliary and home careScheduled visits arranged around the household, from short daily calls upwards.Read more
- Live-in careA carer living in the home, as an alternative to moving into residential care.Read more
- Older peopleSupport that keeps independence intact for as long as possible.Read more
- Complex and specialist careHigher-dependency support delivered by carers trained for the specific condition.Read more
Arranging care
Funding, coverage and how to start.